Your service team can be reached:
- At the onsite management office
- By phone at: (972) 422-5700
- By leaving a message on the after hours maintenance line at: (972) 422-5700
- By internet: click here
Be sure to include the following information:
- Your name
- Your apartment address/number
- Your home and office telephone numbers
- Detailed description of work to be completed
- Permission to enter if you will not be home
Emergency Service Requests
Maintenance emergencies will be handled with customary diligence. If you encounter an emergency maintenance problem at any time, day or night, please call the Management Office at the number listed above. Emergency service requests cover essential and critical items such as plumbing* or water intrusion throughout the apartment, no heating or air conditioning (in temperatures above 88 degrees or below 55 degrees). Other emergency requests are active smoke alarms (not low-battery), and situations where the resident’s safety is at stake (broken window and broken locks). Remember, if your work order is an emergency, please contact us immediately. *A toilet back up or clog in a one bedroom one bath apartment is considered an emergency. A two bedroom two bath with one clogged toilet and one working toilet is not considered an emergency and will be taken care of the following day unless there has been severe overflowing of water.
Maintenance and Cleaning Tips
Utilize the following maintenance and cleaning tips for your apartment home:
Carpets: Vacuum frequently. Ground-in dust will wear out the carpet. Contact the management office if you feel your carpet needs additional cleaning.
Counter Tops: Counters tops should not be used as a chopping block or hot plate. Please use a cutting board for chopping and use hot pads to protect the counter surface. Counters can be cleaned with a soft detergent like Soft Scrub.
Dishwasher: For optimum efficiency, do not overload your dishwasher and only use dishwasher detergent recommended for automatic dishwashers. To clean the exterior of the dishwasher, wipe with a warm, damp, sudsy cloth. Rinse and wipe dry. Avoid gritty or harsh cleansers, as they will damage the finish. Generally the interior of the dishwasher is self-cleaning. The tub and strainer should be periodically checked for foreign objects.
Garbage disposal: While your disposal is operating, always keep the cold water running. Sharpening of the blades can be achieved by periodically inserting ice cubes. To deodorize the disposal, insert orange or lemon peels. Do not use drain cleaning chemicals in your disposal. Never put bones, celery, onion peels, cornhusks, artichoke leaves, potato skins, egg shells, metal, or glass down your disposal. In addition, never insert paper products, matches or cigarettes. Grease and coffee grounds will also clog your garbage disposal.
If your disposal does not work, turn off the wall switch, wait a few minutes and push the reset button. This is usually a red button on or near the bottom or side of the disposal unit located under the kitchen sink. Try to turn on the disposal at the wall switch. If the disposal still does not work, call the Management Office for maintenance service.
Patio and Balconies: You may place plants/flowers in suitable containers that have a protective pallet with legs (i.e. plastic, ceramic or terra cotta) to prevent water saturation. Appropriate patio furniture is also acceptable.
Pest Control: Pest control service is provided periodically for the interior of your apartment home. If you have a pest problem, please contact the Management Office, so service can be scheduled with our vendor.
Plumbing: Should the toilet overflow, remove cover from the tank and push the flapper down firmly into hole in bottom of tank. Turn off the water supply by turning handle located under the tank in a clockwise direction and call the office immediately (please see above emergency service requests). If your drains are stopped up, please call office for assistance. We ask that you do not use drain cleaners due to the hazards of chemical use.
Showers/Tubs: For normal everyday cleaning, please use a mild soap and water with a soft wash cloth. Do not use scouring pads or abrasive cleaners, as they will dull the surface. Other usable cleaners are: Scrub Free, Protect All, Formula 409, Mr. Clean, Gel Gloss, Glass Plus, Simple Green, Bon Ami, Bathroom Duck or diluted Spic and Span or diluted Pine Sol. There is no need to use abrasive cleaners, as they will dull the gloss over a period of years. In extreme cases where the recommended cleaners do not work, use mild abrasive cleaners such as Soft Scrub or Liquid Comet. Any other product will ruin the surface!
Washer/Dryer: For optimum efficiency, do not overload your washing machine and only use detergent recommended for clothes washing machines. In addition, small loads can easily become unbalanced and stop your machine. If your machine does stop in mid-cycle, open the hood, re-distribute the clothes and close the hood. The machine should start again. The lint vent on your dryer should be cleaned before each load to ensure minimal drying time.
Windows/Blinds: Do not leave windows open during rainy weather. The moisture or water spots will create a permanent stain, and may damage windowsills and walls. Blinds can be wiped clean with a warm, damp, sudsy cloth. Rinse and wipe dry. Avoid gritty or harsh cleansers as they will damage the finish.